If a student is dissatisfied with their learning experience, they have the right to lodge a formal complaint. Your policies and procedures must inform your consumers of how and when they can lodge a complaint and of the fair process that will be undertaken to resolve the dispute.
 
This pack contains:
	
Complaints Handling POLICY PROCEDURE
	
Complaints Lodgement FORM
	
Complaints and Appeals REGISTER
 
This pack, when implemented, will contribute to your RTO’s compliance with the Standards for RTOs 2015 clause 6.1, 6.3-6.5.