eLearning -​​ TLIG2007_TLII0005 Customer Service CLUSTER

High quality teaching, learning and assessment resources are key to providing good quality training to your students. Coast Wide Training Solutions provides you with highly engaging elearning modules to support your delivery.
 
This eLearning has been developed and contextualised for the transport and logistics industry and provides for education and training to apply cultural awareness, communication principles and problem-solving techniques to facilitate working in a socially diverse customer service environment in accordance with workplace standards and procedures, relevant anti-discrimination, and equal employment opportunity (EEO) regulations.
 
The eLearning resources include opportunities for communicating with customers and colleagues from diverse backgrounds and dealing with cross-cultural misunderstandings, monitoring internal and external customer satisfaction, and taking appropriate action to satisfy customer needs.
 
This eLearning module covers the following units of competency:
TLIG2007 - Work in a socially diverse environment (Release 2)
TLII0005 - Apply customer service skills (Release 1)

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