eLearning - TLIG2007_TLII0005 Customer Service Cluster

Build practical customer service and communication skills for the Transport and Logistics industry with an engaging eLearning cluster focused on working effectively with customers and colleagues from diverse backgrounds.

This resource explores working effectively in socially diverse customer service environments, including cultural awareness, communication and problem-solving. Learners are introduced to approaches for communicating with customers and colleagues from diverse backgrounds, responding to cross-cultural misunderstandings and supporting positive customer interactions.

The cluster also covers customer service practices, including monitoring customer satisfaction and responding appropriately to customer needs in line with relevant workplace standards and procedures.

Designed to support training delivery and assessment, the cluster provides RTOs with a flexible eLearning resource that can be incorporated into an existing Learning Management System.

Units of Competency

• TLIG2007 – Work in a socially diverse environment (Release 2)

• TLII0005 – Apply customer service skills (Release 1)

Contact us to obtain the specific file type for your Learning Management System.