eLearning - TLIG2007_TLII0005 Customer Service CLUSTER
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This eLearning has been developed and contextualised for the transport and logistics industry and provides for education and training to apply cultural awareness, communication principles and problem-solving techniques to facilitate working in a socially diverse customer service environment in accordance with workplace standards and procedures, relevant anti-discrimination, and equal employment opportunity (EEO) regulations.
The eLearning resources include opportunities for communicating with customers and colleagues from diverse backgrounds and dealing with cross-cultural misunderstandings, monitoring internal and external customer satisfaction, and taking appropriate action to satisfy customer needs.
This eLearning module covers the following units of competency:
- TLIG2007 - Work in a socially diverse environment (Release 2)
- TLII0005 - Apply customer service skills (Release 1)
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File Format:
eLearning SCORM files (SCORM 2004 plus many more) - contact us to purchase the file type you need for your LMS.
Technical Specifications
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