TLIG2007_TLII0005 Customer Service CLUSTER

High quality teaching, learning and assessment resources are key to providing good quality training to your students. Coast Wide Training Solutions provides you with contextualised resources and tools that are specifically written to meet the needs of your RTO.
 
These resources and tools have been developed and contextualised for the transport and logistics industry and provides for education and training to apply cultural awareness, communication principles and problem-solving techniques to facilitate working in a socially diverse customer service environment in accordance with workplace standards and procedures, relevant anti-discrimination, and equal employment opportunity (EEO) regulations. 
 
The resources and tools include opportunities for communicating with customers and colleagues from diverse backgrounds and dealing with cross-cultural misunderstandings, monitoring internal and external customer satisfaction, and taking appropriate action to satisfy customer needs.
 
Training in this unit will suit all employees wishing to enter the transport and logistics industry where customer service principles and procedures are implemented in day-to-day interactions under minimum supervision with some accountability and responsibility for self and others in achieving the prescribed outcomes. 
 
These resources and tools can be adapted to suit various occupations in the transport and logistics industry.
 
These resources and tools cover the following units of competency:
TLIG2007 - Work in a socially diverse environment (Release 2)
TLII0005 - Apply customer service skills (Release 1)