If a student is dissatisfied with their learning experience, or they wish to appeal an assesssment descision, they have the right to lodge a formal complaint or appeal. Your policies and procedures must inform your consumers of how and when they can lodge a complaint or an assessment qappeal, and of the fair process that will be undertaken to resolve the dispute.
 
This pack, when implemented, will support your RTO to align to the Standards for RTO's 2025, specifically, clauses 2.1, 2.7 and 2.8.
 
View more from our New RTO Quality Management System.