aXcelerate Admin Support: One-on-One Assistance Session (1 Hour)
Struggling with aXcelerate?
Get one hour of targeted, hands-on support from our experienced RTO Administration Consultants who know the platform inside out.
Practical aXcelerate Support, When You Need It
aXcelerate is a powerful SMS, but it's only as effective as the people configuring and using it. If you're running into issues, unsure how to set something up, or just not getting the most from the system, this session gives you direct, practical help from our experienced consultants.
We'll work through your specific challenges in real time. You'll drive the session and we'll guide you through the fixes, configurations and workflows that get your system working the way it should.
Your session can include:
- Navigating the aXcelerate admin interface with confidence
- Clarifying aXcelerate terminology, tools and configuration settings
- Managing user roles and access controls
- Fixing student data or record inconsistencies
- Troubleshooting enrolment, class setup or scheduling issues
- Customising course structure or unit mapping
- Setting up workflows and automated communications
- Configuring Learning Plans and online delivery settings
- Building and running reports, and exporting data
- Tips for more efficient day-to-day admin workflows
No question is too big or too small. This is your time to get tailored, hands-on support from RTO admin professionals who use this system every day.
Post-Session Support Materials:
We have a range of guides and instructional materials available including our aXcelerate User Guide.
What to expect after purchase:
A member of our team will contact you within 1–2 business days to confirm your session date and time.
If urgent, please reach out to us at admin@coastwidetraining.com.au
