Complaints and Appeals Policy Pack

Build a fair, transparent and consistent approach to managing complaints and assessment appeals with the CWTS Complaints and Appeals Policy Pack.
 
From the initial lodgement of a complaint or appeal through to review, resolution and record keeping, the pack brings together the policies, procedures, forms and register needed to manage matters consistently and ensure students have clear pathways for raising concerns and challenging assessment decisions.
 
Designed for RTO managers, administrators, student services and compliance teams, these resources help establish clear responsibilities and processes for handling complaints and appeals while maintaining reliable records of decisions, outcomes and resulting actions. The inclusion of consumer protection resources also supports a broader approach to protecting student interests throughout their engagement with your RTO.
 
All documents are fully editable and customisable, allowing you to apply your RTO’s branding, operational requirements and processes before implementation.
 
View more from our New RTO Quality Management System.