Complaints Lodgement Form
Create a clear and consistent starting point for formal complaints with the CWTS Complaints Lodgement Form.
Fully editable and customisable to your RTO, the form provides a structured framework for capturing and documenting complaints at the point of lodgement, establishing a reliable record of the matter as it progresses through your RTO’s complaints handling process.
Designed for RTO administrators, student services staff and compliance teams, the form helps ensure complaints are recorded consistently across different programs and student cohorts while providing a clear, auditable record from initial receipt through to the resulting response and resolution process.
Developed in conjunction with the Complaints and Appeals Register and Complaints Handling Policy Procedure.
File Format
Word document - fully editable and customisable to your brand.
Aligns to the Standards for RTOs 2025
Clauses 2.7 and 2.8
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