Refund Request Form
Support consistent and transparent management of student refund requests with the CWTS Refund Request Form.
Fully editable and customisable to your RTO, the form provides a structured framework for receiving, assessing and documenting refund requests in accordance with your RTO’s established fees and refunds arrangements.
Designed for RTO administrators and finance teams, the form supports a consistent approach to refund processing across different programs and student circumstances and provides a clear, auditable record of each request, assessment decision and resulting outcome.
Developed in conjunction with the Financial Management Policy Procedure and Fees and Refunds Policy Procedure.
File Format
Word document - fully editable and customisable to your brand.
Aligns to the Standards for RTOs 2025.
Clause 4.3
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