Complaints & Appeals Register

Maintain a clear and consistent record of complaints and assessment appeals with the CWTS Complaints & Appeals Register.
 
The fully editable register provides a centralised framework for tracking complaints and appeals from receipt through to resolution, supporting consistent case management and maintaining an auditable record across your RTO.
 
Beyond individual matters, the register supports quality monitoring by helping your RTO identify trends and recurring issues across complaints and appeals, providing valuable input into self-assurance and continuous improvement activities.
 
Developed in conjunction with the Complaints Handling Policy Procedure and Assessment Appeals Policy Procedure.
 
View more from our New RTO Quality Management System.